Privacy Policy

1. Who We Are

2. What Information We Collect

We may collect and process the following personal data:

• Contact Details: Name, email address, phone number, and postal address
• Event Information: Event date, venue, and styling preferences
• Payment Information: Billing details provided for invoicing purposes, e.g., name, address, payment reference. Note: we do not collect or store debit or credit card information, as all payments are made by direct bank transfer.
• Communication Records: Emails, messages, and phone call notes.
• Website Usage Data: IP address, browser type, pages visited, etc., via cookies (see Section 7)

3. How We Use Your Information

We use your personal data to:

• Process and manage bookings
• Communicate with you about your enquiry or event
• Deliver and collect hired items
• Send invoices and receive payments
• Respond to customer service queries
• Improve our website and services

We only collect the data we need and store it securely.

4. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

• Contractual Obligation: To fulfil our service agreement with you
• Legitimate Interest: To run and grow our business effectively
• Consent: For optional communications such as marketing (you can withdraw this at any time)
• Legal Obligation: To comply with tax or accounting regulations

5. Sharing Your Information

We will never sell your data. We may share your data with:

• Service providers (e.g. delivery companies, payment processors)
• Professional advisors (e.g. accountants or legal advisors)
• Authorities when legally required to do so

All third parties are required to keep your data secure and only use it in accordance with our instructions.

6. How Long We Keep Your Data

We retain your data only as long as necessary to:

• Provide our services
• Comply with legal or tax obligations
• Resolve disputes

Typically, we keep event-related data for up to 6 years in line with UK accounting standards.

7. Cookies & Website Analytics

We use cookies and similar technologies to:

• Understand how visitors use our site
• Improve your browsing experience

You can manage cookie preferences via your browser settings.

8. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of incorrect or outdated data
• Request deletion of your data (where legally possible)
• Object to or restrict how we process your data
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

9. Data Security

We take data security seriously. We use secure servers, password protection, and data encryption where appropriate. Only authorised personnel have access to your personal data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date clearly stated.